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Customer Care

Refund & Return Policy

Eligibility

We accept returns within 7 days of delivery only. To be eligible, items must be:

  • Unopened and unused
  • In their original packaging, undamaged
  • Accompanied by proof of purchase

We do not accept returns on opened, used, or damaged products. Any item that shows signs of use will not be accepted and will be returned to the sender at their expense.

How to Request a Return

To initiate a return, you must contact us at arcadetrigger@gmail.com within 7 days of receiving your order. Returns sent without prior approval will not be accepted.

Shipping Costs

  • Original shipping fees are non-refundable
  • Return shipping costs are the full responsibility of the customer
  • We strongly recommend using a trackable shipping service. We are not responsible for items lost in return transit.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 7-10 business days.

Non-Returnable Items

The following are not eligible for return or refund:

  • Opened or used products
  • Products damaged due to misuse or improper handling
  • Orders where the 7-day return window has passed

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours of delivery with photo evidence. We will evaluate each case individually and, at our sole discretion, offer a replacement or partial refund.

Important Note

Arcade Trigger reserves the right to refuse any return that does not meet the above conditions.

Questions about a return? Email us at arcadetrigger@gmail.com